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Terms & Conditions

Last updated: 22 October 2026

1. About these terms

These Terms & Conditions ("Terms") apply to your use of DotLink at https://dotlinkapp.com and the DotLink web app (the "Service"), operated by DotLink. By creating an account or using the Service you agree to these Terms and to our Privacy Policy and Refund Policy. If you do not agree, please do not use the Service.

2. What DotLink does

DotLink lets you register vehicles, pets and belongings and print a QR code for each. When someone scans a QR code they see a page for that item and can send you a message or start a call through DotLink, without seeing your phone number. You are notified on your phone or in the app.

DotLink only connects the finder and the owner. We do not guarantee that an item will be found or returned, that a finder will contact you, or that a notification or call will be delivered; delivery depends on networks, browsers, device settings and third-party services. DotLink is not an emergency service and does not replace the police, a vet or a roadside service.

3. Eligibility and your account

You must be at least 18 years old, or use the Service with the involvement of a parent or guardian, and provide accurate information. You sign in with your mobile number and a password.

  • Keep your password confidential. You are responsible for activity on your account.
  • Do not share your account or create accounts to get around plan limits.
  • Tell us at once if you think your account has been used without permission.

4. Acceptable use

You agree not to:

  • use the Service to harass, threaten, spam or defraud anyone, or to send unlawful, hateful or obscene content;
  • register items you have no right to, or upload photos or details that infringe someone else's rights or privacy;
  • scrape, probe, overload, reverse engineer or attack the Service, or bypass its security or limits;
  • misuse the contact details or information of owners or finders obtained through the Service;
  • use the Service for anything unlawful.

We may remove content, restrict features or suspend accounts that break these rules.

5. Plans and payments

DotLink has a Free plan (currently up to 1 vehicle) and a paid PRO plan, currently ₹149 per month. The current plans, limits and prices are shown on our Plans page and may change; a change applies to future payments, not to a period you have already paid for.

  • Payments are made online through Razorpay. We do not see or store your card, UPI or bank details.
  • Each successful payment activates PRO for 30 days. PRO does not renew automatically; to continue, you pay again before or after it ends. If we introduce automatic renewal we will ask for your consent first.
  • Prices are shown in Indian Rupees (INR).
  • Promotional or "founding member" prices are offered for a limited time or quantity. Where we say a price is locked in, it applies to that account as long as it keeps renewing at that price, and we may withdraw it if it is misused.
  • PRO is meant for personal and household use and is subject to a fair-use limit on the number of QR codes per account. If you reach it you will see a message, and you can contact us to raise it.
  • Partner plan (for businesses): partners are approved by us, create branded QR codes, and pay monthly in advance for the number of QR codes they choose (never below the minimum), at the price shown on our For business page. They can create and activate only as many QR codes as they have paid for, and can add more during the month at a pro-rated price. Each end customer activates a QR code on their own account and is the owner of that item's page. Partner plans may begin with a free trial. If a trial or paid period ends without payment, the plan is deactivated: the partner's QR codes stop working and nothing can be created or updated until the bill is paid, after which everything works again. Partners cannot delete QR codes; removal is handled by us on request. A partner's access can also be paused if the QR codes are misused.
  • Refunds and cancellations are covered by our Refund Policy.

6. Your content

You keep ownership of the information, photos and messages you provide ("Your Content"). You give us a licence to store, display and transmit it as needed to run the Service, for example showing an item's details to someone who scans its QR code and delivering your messages. You are responsible for Your Content and confirm you have the right to provide it.

7. Privacy

How we collect and use personal information is described in our Privacy Policy.

8. Availability and changes to the Service

We work to keep the Service available but do not promise uninterrupted or error-free operation. We may carry out maintenance, change features or limits, or discontinue parts of the Service. We will try to give notice of material changes, for example on our website.

9. Disclaimers and limitation of liability

The Service is provided "as is" and "as available". To the fullest extent allowed by law, DotLink is not liable for indirect, incidental or consequential losses, loss of data, loss of or damage to vehicles, pets or belongings, or for missed or undelivered messages, calls or notifications. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

10. Ending your use

You may stop using the Service at any time and ask us to delete your account by emailing business@dotlinkapp.com. We may suspend or end your access if you break these Terms or misuse the Service. Sections that by their nature should continue (such as ownership, liability and governing law) will continue after your account ends.

11. Changes to these Terms

We may update these Terms. The date at the top shows when they were last changed. If you keep using the Service after a change, you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of India. Courts in India with proper jurisdiction will handle any dispute, subject to any rights you have under consumer protection law.

13. Contact and grievances

Questions about these Terms: business@dotlinkapp.com. Grievances can be sent to DotLink Support at business@dotlinkapp.com; we acknowledge complaints within 48 hours and aim to resolve them within 30 days.