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Privacy Policy

Last updated: 22 October 2026

1. Who we are

DotLink ("we", "us") operates DotLink at https://dotlinkapp.com. This policy explains what personal information we collect when you use the Service, how we use it and the choices you have. You can reach us at business@dotlinkapp.com.

2. Information we collect

  • Account: your name, mobile number and a password (stored only as a one-way hash, never in plain text).
  • Items you register: vehicle details (such as make, model, number plate, colour), pet details (name, breed, age and similar), descriptions of belongings, and any photos you upload.
  • Messages and calls: the messages and photos exchanged between a finder and you, an optional phone number a finder chooses to enter, and call details such as time, status and duration. We do not record the audio or video of calls.
  • Notifications: if you enable them, the push-notification address of your browser or device.
  • Payments: when you pay, Razorpay processes the payment. We receive the payment ID, order ID and status. We never receive or store your card, UPI or bank details.
  • Updates sign-up: if you leave your email address or WhatsApp number on our website and tick the consent box, we store it with the page and campaign link you came from, so we can send you information about DotLink.
  • Device and usage data: your IP address, browser and device type, the pages you visit, and the website or campaign link you arrived from. We use our own analytics and, when enabled, Google Analytics.

3. What a finder sees

Someone who scans your QR code sees the item details you registered (for example a car's make, model and number plate, or a pet's name and photo). They do not see your name or phone number. If they message or call you, the contact happens through DotLink.

4. How we use information

  • to provide the Service: showing your item page, delivering messages and calls, and sending you notifications;
  • to process payments and keep your plan active;
  • to keep the Service secure, prevent abuse and enforce limits (for example limiting repeated failed logins);
  • to send you information about DotLink by email or WhatsApp if you asked for it (every email has an unsubscribe link);
  • to understand how the Service is used and improve it;
  • to respond to your questions and requests, and to meet legal obligations.

We use your information based on your consent when you register and use the Service, and where necessary to provide the Service or comply with the law.

5. Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the Service, and only as needed:

  • Razorpay, to process payments;
  • cloud hosting providers, who store our servers and data;
  • our email provider, to send the emails you asked for;
  • push-notification services operated by your browser or device maker (for example Google, Apple or Mozilla) to deliver notifications;
  • Google Analytics, if enabled, to measure website usage.

We may also disclose information if the law or a valid legal request requires it, or to protect the rights and safety of users and the Service.

6. Where information is stored

Our servers are run by a cloud provider and your information may be stored or processed in a country other than India. We take reasonable steps to protect it wherever it is.

7. Cookies and similar technologies

We use cookies and your browser's local storage to keep you signed in, remember settings, recognise returning visitors, remember the campaign link you arrived from (for up to 30 days) and, when enabled, to measure usage with Google Analytics. You can clear or block cookies and site data in your browser settings; parts of the Service may then not work.

8. How long we keep information

We keep your account information, items and message history while your account is active. When you ask us to delete your account we delete or anonymise your personal information within 30 days, except what we must keep to meet legal, accounting or fraud-prevention obligations (for example payment records). Contact details left on our updates sign-up are kept until you unsubscribe or ask us to delete them. Website usage records are kept for up to about six months.

9. Security

Passwords are stored as one-way hashes, traffic is encrypted with HTTPS, and access to data is restricted. No system is completely secure, so please use a strong, unique password.

10. Your choices and rights

You can view and update your account details and items in the app, turn notifications off in your browser or device, and stop using the Service at any time. You may ask us to access, correct or delete your personal information, or withdraw your consent, by emailing business@dotlinkapp.com; we will respond within a reasonable time and in line with applicable law.

11. Children

The Service is not directed at children under 18. If you believe a child has given us personal information without a parent's or guardian's consent, contact us and we will delete it.

12. Changes to this policy

We may update this policy and will change the date above when we do. For significant changes we will try to notify you on the website or in the app.

13. Contact and grievance officer

For privacy questions or complaints contact DotLink Support at business@dotlinkapp.com, New Delhi , India.